Returns

How do I return an item?

We want you to be 100% happy with the products you buy from us, so we are happy to provide a store credit any products for any reason as long as they are unopened in the original packaging.

Change of Mind Returns :

  • That you return the products within 60 days of purchase.
  • If the returned item was what you ordered and is not damaged or faulty but you've since changed your mind then we ask that you pay for returning the item to us. Please note that you must lodge a Return Request or your return may not be accepted.
  • If you would like to receive an alternate product, please note that standard shipping charges will apply.
  • To return a product please go to the My Account tab on our home page, sign in to your account, choose Completed Orders, then choose Return Items, follow the prompts to return an item. It's that easy.

Once the item is received by our warehouse in original, unopened packaging and in a saleable condition a store credit for the value of the returned item only, will be processed within 2 business days.

 
Please Note :
  • Store credit will be processed  for the purchase amount of the product only, not including shipping costs.
  • We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse.
  • Unauthorised returns or returns of opened products will not be accepted and will be returned to sender at the sender's cost.
 
Faulty / Damaged or Incorrect Products :
 

If you received products which were damaged, defective or if we shipped the incorrect item we will gladly fully refund or exchange the product and pay for the return shipping cost as well as shipping the new item back to you !

To return a faulty product, please follow these steps :

1. Take photos showing the fault in the item.

2. Send the photos and a description of the fault by email to customerservice@toyuniverse.com.au including your order number.

3. Once your photos and description are received, our Customer Service team will review the issue and email you further details.

Don't forget that many products are covered by a manufacturers warranty so if something does go wrong with the item during  please don't hesitate to contact us and we can put you in touch with the manufacturer.

If you have any questions or need assistance to return an item please call us on 

1300 961 747 or email us.

Thank you and happy shopping !

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