Our Classic Layby is now open. Shop from home for your child's Christmas or Birthday presents. Pay off over time to spread the cost and watch their little faces light up when they open their toys !

PLEASE NOTE : Christmas Layby 2018 is now CLOSED.

Layby re-opens again in June 2019.


  Choose weekly, fortnightly or monthly payments for up to 6 months

  Make secure automatic payments using your credit or debit card

  Pay off early or make extra payments for added flexibility

  10% deposit required

  Available for orders over $150

 

Layby Frequently Asked Questions

I've filled my cart how do I put it on layby ?

Click on your cart when you are finished shopping and click on the Layby Now button, follow the prompts to place your layby. The Layby Now button is shown below :

 

Layby Now button

 

Can I use bank deposit to pay for my layby ?

No, the Toy Universe layby system only allows customers to use credit or debit cards to pay for scheduled payments.

I want to make sure my Layby arrives before Christmas, what do I do ?

For pre-Christmas delivery please ensure your layby is paid off before 5th December 2018. Our layby system allows early payout and making additional payments to give you more flexibility.

I am not sure what to put on Layby, what if my kids change their minds ?

As your Layby order will be packed when you place it, in accordance with ACCC rules, we don't allow changes to the toys in the order. If you are unsure if your kids will still like the toys in the order when your layby finishes, we recommend placing a Gift Card on layby, which will allow you to then purchase the latest toys when your layby finishes.

I heard about Toys R Us customers losing laybys due to liquidation, I'm worried about placing a layby.

Toys r Us Australia is in liquidation due to issues arising from the US owners of Toys r Us. Toy Universe is a privately held Australian company with no debt and excellent relationships with toy suppliers. We follow the ACCC layby guidelines to the letter to protect our customers. Your toys are quarantined and stored in our warehouse until you finish your payments, this means that there is no chance that stock is not available when you make your final payment as is the case with Toys r Us Australia's liquidation.

How do payments work, do I have to make them or are they automatically debited ?

When you set up your layby you have a choice to pay your layby weekly, fortnightly or monthly. 

Payments are scheduled according to your preference and automatically debited from your card on the scheduled date of payment. You can make additional payments on your layby, but you are unable to skip a scheduled payment.

If funds are not available at the time of the scheduled payment our system will continue to debit your card three times until successful payment is made. If successful payment is not made your layby may be cancelled.

Can I have more than one layby at a time ?

Yes, you can have as many layby orders as you like.

I need to change my shipping address, what do I do ?

To change shipping details of your order, please call our friendly Customer Service team on 1300 961 747 and they will assist you. Please contact us with change of address details before the end of your layby.

Do you send my order now or do I have to wait ?

Our Layby is a classic store layby, where your order is shipped only after your payments are completed.

If you wish to purchase using one of our four Buy Now Pay Later systems please visit this PAGE.

Can I change my order ?

Once your order is placed and your layby has started we are unable to change items in your order.

If you are unsure if your kids will still like the toys in the order when your layby finishes, we recommend placing a Gift Card on layby, which will allow you to then purchase the latest toys when your layby finishes.