Order Dispatch :
- Your order will be dispatched the next business day for all orders placed after 10am.
- Orders placed prior to 10am will be dispatched same business day. Please note we only dispatch orders Monday to Friday.
- We charge one shipping rate of $9.95 per order regardless of the number of items in your order or your location in Australia, although some exceptions do apply*.
- Once your order is dispatched you will receive an email with tracking information which can be viewed on the carrier website at any time. Please note that due to tracking links contained in these emails if you have not received it after 3 days please check your Spam folder.
- Parcels can be delivered to residential, PO Box and business addresses Australiawide*.
- Orders are shipped Monday to Friday every week of the year.
- We utilise a variety of carriers including Australia Post and various Couriers depending on your location.
- The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified.
If you need your order by a certain date give our friendly Customer Service Line a call on 1300 961 747 and they will confirm a delivery date.
Estimated transit time after your order is dispatched :
|Sydney Metro||2 to 3 business days|
|Regional NSW||3 to 7 business days|
|Melbourne||3 to 4 business days|
|Regional VIC, Adelaide, SA and TAS||4 to 7 business days|
|Brisbane||3 business days|
|Regional QLD||5 to 7 business days|
|Perth / WA||5 to 9 business days|
|NT||5 to 9 business days|
Incorrect Addresses / Non Collected Orders
We ask all customers to carefully check the address for orders as a re-shipment fee of $21.95 will apply for re-shipping an order if it is returned due to incorrect addressing.
Please note : if your order is returned due to incorrect addressing or non-collection, and you choose to receive a refund, the return fee of $12 and original shipping cost will be subtracted from your refund.
As the majority of our freight travels with Australia Post if your order is taken to the Post Office for collection please ensure it is picked up within 10 business days. a reshipment fee of $21.95 will apply for re-shipping an order if it is returned due to non pick up.
If you have any questions or need assistance please call us on 1300 961 747 or email Customer Service
* Bulky Items - large items or large orders being sent to remote & regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. All shipping is calculated at checkout, however if you have an enquiry about shipping please contact us.