Buy toys online at great prices and have them shipped to your door.

Thank you for taking the time to shop with Toyuniverse.com.au  

Our goal is to make your shopping experience easy, fast and enjoyable. The answers to our most frequently asked questions are listed below.  

If you don't find the answer to your question in this list please call us on 1300 961 747 and we will assist you in any way we can.

SITE SECURITY :

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

ORDERS :

Has my Order shipped ?

We dispatch orders next business day and you will receive an email when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.

Can I cancel or change my order once I have paid ?

Yes, as long as your order status has not changed to Awaiting Shipment or Shipped. If your order has had it's status changed to Awaiting Shipment or Shipped a $9 cancellation fee will be charged for cancelling an order .

The easiest way to change your order is to call us on 1300 961 747 or email us on customerservice@toyuniverse.com.au

How do I track my order ?

We track your order for you via our internal tracking system. If you don't receive your order within the specified timeframe, contact us and we will locate your parcel for you.

My order is late or it never arrived.

We track your order for you via our internal tracking system. If you don't receive your order within the specified timeframe, contact us and we will locate your parcel for you.

An item is missing or incorrect in my shipment.

We make every effort to ensure all your products are correctly delivered, however sometimes mistakes are made - don't worry - we will cover all the costs involved in getting the correct or missing product to you as soon as possible. Contact Us and we will fix the issue immediately.

My product is faulty or missing parts.

Go to the My Account tab on our Home Page, log in to your account, choose Completed Orders, then Choose Return Items. Follow the prompts from here and a replacement product will be on it's way to you as soon as possible.

I don't want the product anymore and wish to return it.

Please see our Returns section here.

SHIPPING :

How much will shipping cost ?

If you spend more than $140 in one order you will receive Free Shipping. If you spend less than $140 in one order, shipping will cost a flat fee of $9.95

Where do you ship to ?

We ship products within Australia and New Zealand. At this time we do not ship products to any other countries except by request. If you need a product shipped outside of Australia and New Zealand please contact us for a shipping quote.